Head of Customer Support

About usRuby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our... About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ About the role We're looking for an experienced and dynamic Head of Customer Support to lead and scale our customer-facing operations. You'll own the full customer support function — setting the strategic direction, building a high-performing team, and ensuring every player interaction reflects the quality, trust, and integrity our platform is built on. This is a leadership role for someone who combines a genuine passion for customer experience with the operational rigor and compliance awareness that the sweepstakes casino space demands. Key Responsibilities Lead, mentor, and develop the customer support team, fostering a culture of accountability, quality, and continuous improvement. Own and drive KPIs across the support function, including response times, first-contact resolution, and customer satisfaction. Develop workflows, training materials, and escalation processes to ens