Customer Success Manager

Company DescriptionEnerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. Our platform streamlines quoting, enrollment,... Company Description Enerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. Our platform streamlines quoting, enrollment, commissions, compliance, and analytics—replacing fragmented tools and manual processes with a single, integrated solution. By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem. Job Description As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products. Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform. Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software. Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.