Supervisor II, Customer Experience

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations... Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Datavant’s Supervisor, Customer Experience, will be responsible for providing leadership for the Smart Request customer experience team. This leader will oversee and assist customer experience employees in the performance of their job duties such as responding to customer inquiries, resolving issues or complaints as well as educating customers. The supervisor will also investigate and solve product and service complaints. You will: Handle supervisory responsibilities including: Hiring entry-level customer service employees. Training new employees in the company’s customer experience policies, proc