Real-Time Coordinator

Real-Time Coordinator (Job Number: COR015OV)Work Locations: Hilton Reservations and Customer Care – Dallas 15305 N Dallas Parkway Suite 600 Addison 75001***This role is based at our corporate office in Dallas, TX or Remote***Exceptional Hospitality Starts... Real-Time Coordinator ( Job Number: COR015OV) Work Locations : Hilton Reservations and Customer Care - Dallas 15305 N Dallas Parkway Suite 600 Addison 75001 ***This role is based at our corporate office in Dallas, TX or Remote*** Exceptional Hospitality Starts with You This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Real-Time Coordinator , reporting to the Intraday & Real-Time Supervisor, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. You will monitor service levels across multiple channels (voice, email and chat) and identify risks to operational performance. What you'll do during a typical day: Monitor real-time staffing including monitoring multi-channel (voice, email, and chat) queues to maintain service level performance, shrinkage management, staffing, and time-off management for global workforce. Monitor, track, and report Intraday performance of call volume and staffing levels across multiple locations to ensure ongoing service performance is maintained; manage real-time call volume of a worldwide contact center with over