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Crisis Contact Specialist

De-escalate crisis situations via phone and text

Provide crisis intervention and support to individuals and families, addressing various struggles and concerns. Deliverables include successfully de-escalated crisis situations and supported individuals.

Why This Role?

Support individuals and families in crisis 24/7

Required Skills

Crisis InterventionCommunicationEmotional Support

Keywords

Crisis SupportMental HealthPhone SupportText SupportCounseling
View Original Description from Adzuna

Original description from Adzuna

Full-time Description HeartLine provides 24/7 support to individuals and families with a primary focus to de- escalate crisis situations presented via phone, text and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress. The Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phon…


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Company
HeartLine
Source
Adzuna
Job Type
full time
Location
Regional Remote · Remote
Category
Operations
Seniority
unknown
PostedNew
May 7, 2026